Getting help

Try the docs first (your agent can read them in-chat). For a real person, ask your agent to contact_support — it emails the team with context and points you to the community. Email [email protected] or join Discord any time.

There are three ways to get help, from fastest to most personal. The first two are self-serve; the last two reach a human on the Superjolt team.

1. Ask the docs (self-serve, instant)

Your agent can search and read these docs without leaving the conversation — search_docs and read_doc are part of the Superjolt tool set. Ask it things like “search the Superjolt docs for custom domains” or “read the troubleshooting doc”. Most “how do I…” and “why did…” questions are answered here, including the troubleshooting guide and the billing FAQ.

2. Ask your agent to contact support (reaches a human)

If the docs don’t cover it, just tell your agent to contact support. It uses the contact_support tool to send your message to a real person on the team, with the right account context attached automatically — you don’t need to dig up VM IDs or your plan. The tool also points you to the community for a faster answer.

This reaches a human, not the AI: the team replies by email, so it isn’t an instant in-chat response.

3. Email or join the community (reaches a human)

• Email [email protected] directly. Best-effort reply within about one business day.
• Community — join the Discord from our contact page to ask the community for fast, peer help and follow along as we build.

For security issues email [email protected]; for privacy/data requests, [email protected]. The contact page lists every inbox.